Terms of Service for the Modello Service

Version of 19 October 2026. Published at https://www.modello.style/en/offer.

These Terms of Service (Terms) govern the use of the Modello Service available at www.modello.style (Service) provided by Individual Entrepreneur MAKSIM POLIKANOV, identification number 304820433 (Provider). Full details of the Provider are set out in section 11. Payments are processed by Freemius, Inc. acting as Merchant of Record.

1. General provisions

1.1. All capitalised terms have the meanings given in section 12.

1.2. These Terms apply to all use of the Service, whether free or paid. By creating an Account, the User accepts these Terms. A User who disagrees with any term should not use the Service.

1.3. An agreement for a Subscription or a Credit Pack is concluded when the payment is confirmed. The payment itself is made under a contract of sale with the Merchant of Record, as described in section 11.

1.4. How the contract is concluded. The User chooses a Subscription or a Credit Pack on the Pricing Page, expressly requests by a separate tick box that performance begin immediately (clause 5.8) and proceeds to the Merchant of Record's checkout. There the User enters payment details, sees the total amount including the taxes of their country and completes the order with the payment button. Until that click, the User can review and correct the entries at any time using the usual functions of the browser and the checkout, or cancel the process.

1.5. Contract text and languages. The contract can be concluded in any language in which the Service is offered; the available languages are those offered in the Service’s language switcher. The language version in which the User concluded the contract prevails. The current version of these Terms is available at the address above; previous versions are sent on request. After payment, the User receives a confirmation by email.

1.6. The Service is available only to persons aged 18 or over. By accepting these Terms, the User confirms that they meet this eligibility condition.

1.7. Changes to these Terms. The Provider may amend these Terms with effect for the future where this is necessary because of changes to the Service, the law or case law. The User is notified of material amendments by email or in the Service at least 30 days before they take effect. Amendments affecting the main obligations, the price or the balance between performance and consideration take effect for a Consumer only if the Consumer expressly agrees to them. If the User does not agree, the previous Terms continue to apply; in that case the Provider may terminate the contract at the end of the current Paid Period. The User's right to cancel the Subscription and delete the Account at any time is not affected.

2. Subject matter

2.1. The Provider grants access to the features of the Service: colour type and body shape identification, outfit suggestions, virtual try-on of outfits on the User's photograph, analysis of outfit images, wardrobe management, a stylist chat and/or daily styling recommendations (as available).

2.2. The Service is a service, not goods. A service is deemed supplied upon each completed try-on of an outfit, as well as by the access granted to the features during the paid period.

2.3. The Service provides recommendations on appearance. In particular:

(a) Recommendations are general styling suggestions based on the information provided by the User and on established colour and silhouette methods. The Provider does not guarantee that a recommended item or look will suit the User, will fit, or will appeal to third parties;
(b) Body type, colour type and palette are approximate style classifications and do not constitute an assessment of the User's body, health, or attractiveness;
(c) Items shown in the Service are offered by independent third-party sellers. The Provider does not sell these items and is not a party to any contract between the User and a seller. Prices, availability, descriptions, delivery, returns, and the quality of the items are the sole responsibility of the respective seller and are governed by the seller's own terms;
(d) Links to third-party websites are provided for convenience only. The content of those websites and their processing of personal data are governed by their own terms and privacy policies;
(e) Information about third-party items, such as images, prices and availability, may be incomplete, out of date, or changed by the respective seller at any time, and the Provider does not guarantee its accuracy;
(f) The display of an item, brand or seller in the Service does not constitute an endorsement of it, and any decision to purchase an item is made by the User at the User's own discretion.

2.4. Recommendations, chat answers and try-on images are generated by artificial intelligence and are marked as such. Try-on images are visualisations and do not show how an item will actually fit. Recommendations do not constitute medical or other professional advice.

3. Prices and payment

3.1. Current prices and the content of each plan, including the Allowance, are published on the Pricing Page. Credits from a Credit Pack do not expire.

3.2. A Credit is a unit of account used exclusively to pay for operations within the Service. One completed virtual try-on of an outfit consumes one Credit. Credits have no monetary value, cannot be transferred to another Account and cannot be exchanged for money, except for refunds under section 5.

3.3. The final amount payable is displayed before the payment is confirmed. Any applicable tax is calculated and remitted by the Merchant of Record.

3.4. The Provider does not receive or store bank card details.

3.5. No more than 5 try-ons may be performed per 24 hours. This limit protects both the User and the Provider from the Allowance being exhausted by a third party who has gained access to the Account.

3.6. Promotional codes apply only to the monthly Subscription and only to the first Paid Period. The size of the discount is determined by the Provider and does not exceed 30%.

3.7. The Provider may change prices for future contracts. Paid Periods already paid for are not affected. A price change for an existing Subscription is notified at least 30 days before it takes effect and takes effect for a Consumer only if the Consumer expressly agrees to it. If the Consumer does not agree, the Provider may terminate the Subscription at the end of the current Paid Period.

3.8. The Provider may temporarily restrict a User's use of a feature, in particular by limiting the number or frequency of requests or by introducing a waiting period, where the Provider has reasonable grounds to believe that use:

(a) Exceeds the fair use limits corresponding to the use for personal purposes;
(b) Materially exceeds the use of an ordinary individual User and places a load on the Service that affects its availability or performance for other Users; or
(c) Is carried out by automated means, scripts or bots, or otherwise in a manner not intended by the Service.

Any restriction will be proportionate to its cause, will last only as long as necessary and will not affect Credits already purchased. Where reasonably possible, the Provider informs the User of the restriction and its reason.

4. Cancelling a Subscription

4.1. A Subscription renews automatically for successive Paid Periods of one month until it is cancelled.

4.2. A Subscription may be cancelled at any time: using the "Cancel contracts here" button, available on every page of the Service without signing in, in the Account settings, or using the contact details in section 11. Access is retained until the end of the current Paid Period, and no automatic renewal takes place after cancellation. The Provider confirms receipt of a cancellation by email without delay, stating the date and time of receipt and the date on which the contract ends.

4.3. The right of either party to terminate for good cause is not affected.

5. Refunds

5.1. The User may withdraw from the Service at any time. Because the Service is supplied in parts, the value of the unused part is refundable.

5.2. The refund equals the value of the unused Credits of the Paid Period, based on the amount actually paid, and is calculated using the formula:

Refund = Amount paid × (Allowance − Credits used) ÷ Allowance.

For example, if 8 of 20 Credits have been used, twelve twentieths of the amount paid are refunded. Fractions are rounded in the User's favour. If all Credits have been used, the Service has been supplied in full and no refund is due.

5.3. The User may choose to receive the Refund:

(a) In monetary form to the original payment method, in which case only the payment system costs actually incurred by the Provider and evidenced by that system's document are withheld, save for refunds under clauses 5.6 to 5.11, from which no costs are withheld; or
(b) As Credits added to the balance, at the full value of the unused part without any deduction. Credits granted in this way do not expire.

5.4. Unused Credits from a Credit Pack are refunded at the Credit Pack price; used Credits are not refunded.

5.5. A refund request must be sent using the contact details in section 11 from the email address registered to the Account. The amount is calculated from the Credit consumption log, and the Provider shows the calculation on request. The Provider responds within 10 business days. Refunds in money are executed through the Merchant of Record.

5.6. Where the User is a Consumer resident in the European Union, clauses 5.7 to 5.11 apply in addition to clauses 5.1 to 5.5.

5.7. A Consumer has the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with Directive 2011/83/EU. The Consumer may exercise this right using the Withdrawal Function in the Account settings, by sending a clear statement using the contact details in section 11, or by using the model withdrawal form in the Annex.

5.8. Access to the Service opens immediately after payment, before the withdrawal period expires. Before paying, the User therefore expressly requests, by a separate tick box, that performance begin during the withdrawal period. Without this request, payment is not processed.

5.9. The Service is supplied in parts, and the measure of a part is a Credit. The price of a Subscription or a Credit Pack is the price of its Credits, and the other features are included at no separate charge. If the Consumer withdraws after performance has begun, the Consumer pays for the Credits used, in accordance with Article 14(3) of Directive 2011/83/EU. The remainder is refunded using the formula in clause 5.2 within 14 days of receipt of the withdrawal notice, without deduction of payment system costs.

5.10. If the Allowance has been exhausted, the value of the services supplied equals the amount paid and no refund is due. The User is informed of this before ticking the box referred to in clause 5.8. If no Credit has been used, the full amount is refunded.

5.11. The refund method is chosen by the User in accordance with clause 5.3.

6. User obligations

6.1. When using the Service, the User undertakes:

(a) To upload for colour type determination and virtual try-on only photographs depicting the User alone;
(b) To upload for outfit analysis only images that the User is lawfully entitled to use, and to use such images solely for the analysis of the clothing shown, not to identify, assess or comment on any person depicted;
(c) Not to upload images depicting persons under the age of 18, nudity or sexual content, or any content that is unlawful or infringes the intellectual property, privacy or personality rights of third parties;
(d) Not to use the Service or any images generated by it to deceive, impersonate or harass any person, or to present a try-on image as a genuine photograph;
(e) To keep the login credentials confidential, not to share access to the Account with third parties, and to notify the Provider without delay of any unauthorised use of the Account;
(f) Not to circumvent or attempt to circumvent the limits of the plan or of the Service, including by creating multiple Accounts or by automated means such as scripts or bots;
(g) Not to copy, scrape, reverse engineer or decompile the Service, or to interfere with its security or operation;
(h) To provide accurate information at registration and to use the Service only for lawful purposes and in accordance with these Terms.

6.2. In the event of a breach, the Provider may suspend access to the Service, informing the User of the reasons and refunding the value of the unused part in accordance with section 5.

7. Rights in the results

7.1. Images created during a try-on are intended for the User's personal use.

7.2. Source photographs uploaded to the Service remain the property of the User. The Provider acquires only the right to store and process them and to transfer them to the recipients listed in the Privacy Policy, to the extent necessary to provide the Service. The Provider does not use them in advertising.

8. Limitation of liability

8.1. The Provider provides the Service with reasonable skill and care and in accordance with these Terms. A Consumer retains all statutory rights where the Service does not conform to the contract, including the right to have the Service brought into conformity, to a price reduction or to terminate the contract.

8.2. Subject to clause 8.1, the Service is provided on an "as is" and "as available" basis. The Provider does not warrant that the Service will be uninterrupted or error-free, that Outputs will be accurate or complete, or that recommendations will achieve any particular result.

8.3. The Provider is not liable for:

(a) Purchasing or other decisions taken by the User on the basis of Outputs;
(b) The quality, fit, price, availability or delivery of goods sold by third-party sellers, or the content of third-party websites;
(c) The way in which Outputs are perceived by third parties;
(d) Loss or damage resulting from the User's breach of these Terms or from unauthorised use of the Account attributable to the User;
(e) Any failure or delay caused by events beyond the Provider's reasonable control, including natural disasters, acts of public authorities, and failures of telecommunications networks or of essential third-party service providers.

8.4. Where a try-on cannot be completed for technical reasons, no Credit is charged, and any Credit already charged is returned to the User's balance.

8.5. The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, for fraud, under product liability law and under applicable data protection law.

8.6. In cases of slight negligence, the Provider is liable only for breach of an essential contractual obligation, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose fulfilment the User may regularly rely; in that case liability is limited to the damage typical of the contract and foreseeable at the time the contract was concluded. Otherwise, liability for slight negligence is excluded.

8.7. Mandatory rules of the law of the country in which a Consumer has their habitual residence are not affected.

9. Personal data

9.1. The processing of personal data is described in the Privacy Policy.

9.2. Acceptance of these Terms does not constitute consent to the processing of personal data. Where consent is required, it is requested separately.

10. Governing law and disputes

10.1. These Terms are governed by the law of Georgia, the Provider's place of registration.

10.2. The choice of law does not deprive a Consumer of the protection afforded by the mandatory rules of the law of the country of the Consumer's habitual residence, including, for Consumers in the European Union, under Article 6 of Regulation (EC) No 593/2008 (Rome I). In particular, it does not affect the right of withdrawal under clauses 5.6 to 5.11.

10.3. Before bringing proceedings, the User is asked to submit a request using the contact details in section 11. The Provider responds within 10 business days.

10.4. If the dispute cannot be settled, it is heard by the competent court under the applicable rules, subject to clause 10.2. A Consumer may in any event bring proceedings in the courts of the country of the Consumer's habitual residence.

11. Provider details

11.1. Provider: Individual Entrepreneur MAKSIM POLIKANOV, identification number 304820433. Address: Georgia, Tbilisi City 0108, Nino and Ilia Nakashidze Street N 1 (former Avlevi Area), Building N 3, Apartment N 3. Email: hello@modello.style.

11.2. Payments are processed through Freemius, Inc., 4023 Kennett Pike, Wilmington, DE 19807, USA, acting as Merchant of Record. When paying, the User concludes a contract of sale with Freemius, Inc.; its terms of sale are published separately and are linked from the payment page.

12. Definitions

12.1. In these Terms, the following terms have the meanings set out below.

Account means the User's personal account in the Service.
Allowance means the number of Credits included in a Subscription for one Paid Period, as shown on the Pricing Page.
Consumer means a natural person acting for purposes outside their trade, business, craft or profession.
Credit means the unit of payment for the resource-intensive operations of the Service, as described in clause 3.2.
Credit Pack means a one-off purchase of a fixed number of Credits.
Merchant of Record means Freemius, Inc., 4023 Kennett Pike, Wilmington, DE 19807, USA, which sells paid plans for the Service and processes payments.
Paid Period means the period of one month covered by a Subscription payment.
Pricing Page means the page at https://www.modello.style/en/pricing.
Privacy Policy means the Provider's privacy policy published at https://www.modello.style/en/privacy.
Service means the Modello styling service available at www.modello.style, including its web application.
Subscription means the paid monthly plan for the Service.
User means any person who uses the Service.
Withdrawal Function means the function in the Account settings through which a Consumer may withdraw from a contract online.

Annex. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Individual Entrepreneur MAKSIM POLIKANOV, Georgia, Tbilisi City 0108, Nino and Ilia Nakashidze Street N 1, Building N 3, Apartment N 3, hello@modello.style

I hereby give notice that I withdraw from my contract for the provision of the following service (*): Subscription / Credit Pack

Ordered on (*):

Name of consumer:

Email address registered to the Account:

Signature of consumer (only if this form is notified on paper):

Date:

(*) Delete as appropriate.