Terms of Service (public offer) for the Modello service

Version of 21 August 2026. Published at https://www.modello.style/en/payment.

Provider: Individual Entrepreneur MAKSIM POLIKANOV, identification number 304820433, address: Georgia, Tbilisi City 0108, Nino and Ilia Nakashidze Street N 1 (former Avlevi Area), Building N 3, Apartment N 3. Contact: hello@modello.style.

Full details are in section 11. Payments are processed by Paddle acting as Merchant of Record.

1. General provisions

This document is a public offer. Subscribing or purchasing a credit pack constitutes full acceptance of its terms. If you disagree with any term, do not pay.

The agreement is concluded at the moment payment is received.

Age requirement. The services are available exclusively to persons aged 18 or over. By entering into this agreement the user confirms that they meet this eligibility condition. An agreement concluded by a person under 18 is void; in that case the account and all related data are deleted.

2. Subject matter

The provider grants access to the service's features: colour type and body shape identification, outfit suggestions, virtual try-on of outfits on the user's photograph, wardrobe management, daily styling recommendations.

This is a service, not goods. A service is deemed supplied upon each completed try-on of an outfit, as well as by the access granted to the features during the paid period.

The service provides recommendations on appearance. It does not guarantee that a recommended item will fit, will be in stock at a shop, or will appeal to third parties.

3. Prices and payment

Current prices are published on the pricing page. As of 29 August 2026:

Payments from Kazakhstan are made in US dollars. The card is charged in dollars; the buyer's bank converts the amount at its own rate, and the resulting figure in tenge may differ slightly from the calculated one. The conversion rate is set by the bank, not by the provider.

What a credit is. A credit is the unit of payment for the service's resource-intensive operations. One virtual try-on of an outfit consumes one credit. A written analysis of an outfit or a garment, outfit suggestions from the wardrobe and the chat with the stylist do not consume credits: they are included in the subscription and are limited only by protection against excessive load.

Prices in euro are shown inclusive or exclusive of the buyer's country value added tax according to local practice. The final amount payable is displayed before the payment is confirmed and depends on the country: the tax is calculated and remitted by the payment system acting as merchant of record.

Payment is processed through a payment system. The provider does not receive or store bank card details.

Daily limit: no more than 5 try-ons per 24 hours. The limit protects both the user and the provider from the allowance being exhausted by an outsider who has gained access to the account.

Promotional codes apply only to the monthly subscription and only to the first paid period. The size of the discount is determined by the provider and does not exceed 30%.

Price changes. The provider may change prices. A change does not affect periods already paid for.

4. Cancelling a subscription

A subscription can be cancelled at any time within the application. Access is retained until the end of the paid period — paid time is not taken away. No automatic renewal takes place after cancellation.

5. Refunds

The user may withdraw from the service at any time. Because the service is supplied in parts, the value of the unused part is refundable.

Calculation. The refund equals the value of the unused credits of the paid period, based on the amount actually paid:

> refund = amount paid × (allowance − used) ÷ allowance

Example: USD 8.99 paid for 20 credits, 8 used. Refund: 8.99 × 12 ÷ 20 = USD 5.40 (the fraction is rounded in the user's favour). If all credits have been used, the service has been supplied in full and is not refundable.

Two ways to receive a refund — the user chooses:

1. In money to the same payment method. Only the payment system costs actually incurred by the provider are withheld, evidenced by that system's document. 2. As credits to the balance — the full value of the unused part, without any deductions whatsoever. Credits granted in this way have no expiry date.

Fractional amounts are rounded in the user's favour.

Credit pack. Unused credits from a pack are refunded at the pack price; used credits are not refunded.

How to apply. A request is sent to hello@modello.style from the address the subscription is registered to. The amount is calculated from the credit consumption log — the provider must show the calculation on request. Response time is 10 business days.

5.1. Additional provisions for consumers in the European Union

A consumer in the EU has the right to withdraw from a distance contract within 14 days without giving any reason (Directive 2011/83/EU).

The service is supplied in parts, and the measure of a part is a credit. Each credit used is a performed part of the service. The monthly credit allowance is fixed and stated in section 3, so the performed proportion is always determined unambiguously: used ÷ allowance.

The service begins immediately. Access is opened immediately after payment, before the 14 days expire. The user therefore requests that performance begin immediately before paying — by a separate tick box. Without it, payment is not processed.

What happens on withdrawal within 14 days. The right of withdrawal remains. The user pays for what has actually been used — the value of the credits consumed (Article 14(3) of Directive 2011/83/EU); the remainder is refunded:

> refund = amount paid × (allowance − used) ÷ allowance

This is the same formula as in section 5. There is no separate regime for the EU: the rule is one and the same, and the 14 days add to it only the fact that no reason need be given within that period.

When the right of withdrawal is lost. Only when the service has been supplied in full, that is, the allowance has been exhausted (Article 16(a) of Directive 2011/83/EU). There is then nothing to refund: the formula above yields zero because no unperformed part remains.

⚠️ This limiting case is stated directly rather than left to be inferred from the formula. If all credits are used, there will be no refund. The user must understand this before ticking the box, not learn it afterwards.

If performance has not yet begun. Payment has been made and not a single credit used — the full amount is refunded.

The refund method is chosen by the user — money or credits to the balance, under the rules of section 5. The tick box does not affect the user's rights in the event of defective performance.

6. User obligations

To upload only their own photographs or photographs they are entitled to use. Not to share account access with third parties. Not to attempt to circumvent the limits of the plan, including by automated means.

In the event of a breach the provider may suspend access, refunding the value of the unused part under the rules of section 5.

7. Rights in the results

Images created during a try-on are intended for the user's personal use. Source photographs remain their property: the provider acquires no rights in them, does not use them in advertising and does not transfer them to third parties other than for the purpose of performing the try-on itself — see the privacy policy.

8. Limitation of liability

The service is provided "as is". The provider is not liable for purchasing decisions taken on the basis of recommendations, nor for the quality of goods sold by third-party shops.

Where a try-on cannot be performed for technical reasons, no credit is charged, and a credit already charged is returned to the balance — this rule is implemented in the application: the charge occurs after a successful result.

The provider's liability for non-performance or improper performance of obligations under these terms is limited to the amount actually paid by the user for the period in which the breach occurred, and in any event to no more than the price of one paid month of subscription or one purchased pack.

The provider is not liable for loss of profit, nor for indirect losses — the consequences of decisions taken by the user on the basis of the service's recommendations.

This limitation does not apply and shall not be construed as limiting liability:

• for the provider's intent or gross negligence;
• for harm to life or health;
• to the extent that limitation of liability towards a consumer is not permitted by the

mandatory rules of the law of their country of habitual residence.

The last point is not a formality: in a number of jurisdictions, including the member states of the European Union and the Republic of Kazakhstan, an agreement limiting liability towards a consumer is void to the extent that it worsens their position compared with the law. Section 10 of these terms confirms this rule expressly.

9. Personal data

Processing is described in the privacy policy. Cross-border transfer is covered by a separate consent. Both documents form an integral part of these terms.

10. Governing law and disputes

These terms are governed by the law of Georgia — the provider's place of registration.

⚠️ However, the choice of law does not deprive a consumer of the protection of their own country. If the user enters into the agreement as a consumer, they retain the protection of the mandatory rules of the law of their country of habitual residence — those from which the parties may not derogate by agreement (Article 6 of the Rome I Regulation for consumers in the EU; comparable rules apply in other jurisdictions).

In plain terms: we cannot use the choice of law to deprive a consumer in the EU of the fourteen-day withdrawal period, or a consumer in Kazakhstan of their rights under the Law "On Protection of Consumer Rights". Section 5 and its subsection 5.1 are written accordingly.

Pre-litigation procedure: a request to hello@modello.style, response time 10 business days. If the dispute cannot be settled, it is heard by a court under the rules of the applicable law, subject to the reservation above.

11. Provider details

Provider: Individual Entrepreneur MAKSIM POLIKANOV, identification number 304820433. Address: Georgia, Tbilisi City 0108, Nino and Ilia Nakashidze Street N 1 (former Avlevi Area), Building N 3, Apartment N 3. Contact: hello@modello.style.

Payments are processed through Paddle acting as merchant of record.

⚠️ The provider has no separate Kazakhstani or Russian entity: no legal entity, branch or representative office is registered in those countries.